Washington Health System

155 Wilson Avenue Washington, PA 15301   (724) 225-7000

Patient and Family Centered Care

We are currently looking for people to serve as Patient and Family Centered Care Advocates.

Patient and Family Centered Care is a partnership with patients and families to ensure that the highest quality care is provided.

In this partnership, patients, family members, & community members help us improve the health care experience by shaping policies, programs, facility design, and daily interactions.

View our Patient and Family Centered Care Brochure

Who can be an advocate?
A patient, family member or community member who would like to volunteer his/her time.

What are the qualities of an advocate?

  • Recognizes that each patient and family is unique
  • Willingness to work with others
  • Supportive of an environment that fosters open, honest communication
  • Listens well
  • Collaborates on solutions
  • Displays a desire to improve the patient experience
  • Willingness to share experiences in a productive way

How do advocates partner?
Advocates can:

  • Serve on the Patient-Family Centered Care Council
  • Serve on short-term workgroups with a specific task such as redesign of signage
  • Assist with development and/or review of education materials
  • Share  healthcare experiences with others

What is a Patient-Family Centered Care Council?
Patient and Family Centered Care Council (PFCC) is comprised of patients, family members, community members, and hospital staff. Members serve a two year term and participate in monthly meetings to accomplish the following goals:

  • Provide supportive channels of communication between patients, families and hospital staff
  • Provide input and feedback on delivery of services for patients and their families
  • Review issues referred to the PFCC Council and provide recommendations
  • Provide input and participate in education of hospital staff
  • Educate families in health care issues
  • Provide input regarding program development
  • Assist in planning for new facilities and services

What is the process for becoming an advocate?

  • Complete application available here or by contacting Kathleen Engelmeier at (724) 223-3175.
  • Participate in an interview
  • Complete the orientation program, if selected